Cost-effective and reliable service management needs to be at the top of your list of essential core or support processes. In addition, many services and production processes nowadays operate only on complex information technologies and IT-based supply chains.
ISO 20000-1 is the perfect navigational aid for the implementation of a service management system focused on customers’ wishes and the fulfillment of their needs. Moreover, with the current 2011 version, you can keep track of the requirements of ISO 9001.
What is our role in this? We audit your service management according to ISO 20000-1 and a DQS certificate proves your organization’s performance capability in this critical area.