[DQS Korea Academy] IATF 16949:2016 업그레이드 실무자과정 부산지역 개최
안녕하세요 DQS Korea Academy입니다.IATF 16949:2016 Gap analysis 및 업그레이드 실무자과정이 2017년 10월 2...
[DQS Korea] Standard transition period IATF 16949, ISO 9001 and ISO 14001
안녕하세요 DQS Korea 입니다.ISO 표준들이 전환됨에 따라 기 인증된 고객들도 해당되는 경우 반드시 표준전환을 진행하여야 합니다.전환종료일까...
[DQS Korea Academy] Trainng Program September ~ December
안녕하세요 DQS Korea Academy입니다.2017년도 9월 ~ 12월 DQS Korea Academy 교육 일정을 알려드립니다.홈페이지 내 ...
ISO 10002 - A guideline for successful complaint management
Justified or not – customer complaints are an unwelcome aspect of business for any organization in the manufacturing or service industry. By implementing a suitable process for handling complaints, however, you can turn a complainant into a satisfied customer. Guideline ISO 10002 provides your organization with guidance on how best to design this process – and we can offer you the corresponding audit and a Confirmation of Conformity, subject to maturity level. The aim of the Guideline is a complaint management system with beneficial effects for both parties: your products and services improve in quality through feedback, and your company image improves because you pay attention to your customers.
Give your customers a voiceEffective complaint management is characterized by being open to questions, complaints, and requests – so encourage your customers in as many different ways as possible to give you their feedback! Constructive feedback improves your organization’s ability to approach the elimination of errors in a systematic and solution-oriented way – the way of continuous improvement. At the same time, your employees realize that comprehensive customer service is the basis of sustainable business success.
In advance of any complaints, Guideline ISO 10001 offers a useful code of conduct. It elaborates at length how to implement and maintain an effective complaint management process. Find out what you can do when there is no immediate resolution. For legal conflicts, refer to ISO 10003; ISO/TS 10004 governs the monitoring and measuring of customer satisfaction.